Service Disruption: Click-to-Call Functionality

Incident Report for Voipcom System Status

Resolved

Our upstream partner for the Voipcom plugin identified an issue with the authentication services. The partner successfully implemented a fix to restore full authentication capabilities, and the Click-to-Call functionality is now operating normally.
Posted May 01, 2026 - 09:56 MST

Identified

Our upstream partner for the Voipcom plugin has identified the root cause of the login failures. They are currently working on a fix to restore authentication services for the Click-to-Call functionality.
Posted Apr 28, 2026 - 09:55 MST

Investigating

We are currently investigating an issue where users are experiencing login failures when attempting to sign into the Voipcom plugin.

Current Impact:

Users may receive error messages or be unable to authenticate within the Click-to-Call extension.

The Click-to-Call functionality is currently unavailable for users who are not already signed in.
Posted Apr 28, 2026 - 09:53 MST
This incident affected: Voice Platform.